We understand that life can be unpredictable, and we will always do our best to work with you when unexpected circumstances arise. To ensure fairness to our team and to clients waiting for appointments, we kindly ask that you adhere to the following cancellation policy:

• 24 hours’ notice is required for any cancellation or rescheduling request. Appointments changed with more than 24 hours’ notice will not incur a fee.
• Cancellations made within 24 hours of your appointment will incur a fee equal to 50% of the scheduled treatment value. 
• Failure to attend your appointment without notice (no-show) will result in a charge of 100% of the appointment value.

As a courtesy, appointment reminders are sent via SMS or email prior to your booking. If you need to make any changes to your appointment, we encourage you to contact us as soon as possible so we can offer the appointment time to another client.

Please note that cancellations or rescheduling requests submitted via social media platforms, including Instagram, Facebook, direct messages, or comments, are not considered valid. All appointment changes must be made directly with the clinic by phone, SMS, or email.

At The Cosmetic Refinement Clinic, we are committed to providing high-quality treatments, services, and products. Due to the nature of our services, we have the following refund policy in place.

Treatment Services

All individual treatments and treatment packages purchased are non-refundable or transferable. Individual results can vary depending on factors such as skin type, lifestyle, medical history, and adherence to home care recommendations. As such, we cannot guarantee specific outcomes and do not offer refunds based on treatment results. If you are unable to continue your treatment plan due to exceptional circumstances, please contact the clinic to discuss available options.

Skincare & Cosmetic Products

We proudly honour the manufacturer’s return policy on eligible skincare and cosmetic products. If you are not completely satisfied with your purchase, eligible products may be returned within 30 days of purchase with proof of purchase, subject to the supplier’s return guidelines.

We encourage you to contact the clinic if you experience any concerns with your products so we can assist in finding the most suitable solution for your skin.

Supplements & Nutritional Products

For health and safety reasons, we cannot accept returns or provide refunds on supplements, nutritional products, or ingestible items where you have simply changed your mind. We recommend discussing any questions with our team prior to purchase to ensure the product is appropriate for your needs.

Damaged or Faulty Products

If you receive a product that is damaged, defective, or faulty, please contact us as soon as possible. We will work with you to arrange a replacement, exchange, or refund where required under Australian Consumer Law.

All returned products may be assessed by our team and, where applicable, the manufacturer before a refund or replacement is approved.

Please note: We typically accept returns only when less than 20% of the product has been used, unless the issue couldn’t have been reasonably identified earlier.

Gift Vouchers
Gift vouchers are non-refundable, non-transferable, and cannot be redeemed for cash. Any unused balance will remain available until the voucher expiry date.

Deposits and Cancellation Fees
Deposits and cancellation fees are non-refundable. Please refer to our Cancellation Policy for further information regarding appointment changes and cancellations.

Australian Consumer Law
Nothing in this policy excludes or limits your rights under Australian Consumer Law. You may be entitled to a repair, replacement, or refund where goods or services fail to meet consumer guarantees.

If you have any questions regarding any of these policies, please contact the clinic prior to making a purchase or booking a treatment.

Your privacy is of utmost importance to us. Any personal, medical, or treatment-related information you provide is collected and maintained solely for the purpose of delivering safe, appropriate, and individualised care.

All client information is stored securely and managed in accordance with strict confidentiality standards. We do not disclose your personal information to third parties without your consent, except where required or authorised by law.

Clinical photographs may be taken as part of your treatment record to assist with assessment, treatment planning, and monitoring of results. Such images are only obtained with your informed consent and will not be used for marketing, educational, or public purposes without your prior written authorisation.

You have the right to access, review, update, or request the deletion of your personal information at any time, subject to applicable legal and regulatory requirements. Should you have any questions regarding our privacy practices or the information we hold, please contact our team directly.